Terms & Conditions
Last updated: June 21, 2026
These Terms & Conditions (the "Terms") govern your access to and use of the TextDigo platform. By creating an account, placing an order or using the service, you acknowledge that you have read them and accept them in full and without reservation.
1. Introduction and definitions
TextDigo is a multichannel communication platform (SMS, email, WhatsApp, live chat, messaging) published and operated by the company AZIELEH SARL, available at www.textdigo.com. TextDigo is a product of AZIELEH SARL, which is also the billing entity and the data controller. "Visitor" means anyone browsing the site; "Customer" means anyone holding an account; "Plan" (or package) means a set of features and services subscribed to by a Customer; "Order" means an intent to purchase a plan, a service or credits.
2. Acceptance
Subscribing to a plan or purchasing any service constitutes full and unreserved acceptance of the Terms in force on the day of subscription. TextDigo may update these Terms; any material change is communicated in advance.
3. Plans, subscriptions and free trial
TextDigo is offered through plans: a free plan and paid plans. Paid plans can be subscribed monthly or yearly, and a yearly commitment may include free months. Each plan comes with usage quotas (for example emails, AI credit, conversations, test SMS) that reset every month, including on a yearly subscription. The applicable price is the one shown on the site on the day of subscription. In the absence of a paid subscription, the free plan applies to your organization by default. A free trial may be offered on eligible plans: it is limited to one per organization, requires no payment method and ends automatically at term, with no charge, your organization then reverting to the free plan.
4. Currency and conversion
The platform's reference currency is the CFA franc (XAF). Your wallet is multi-currency and organised into dedicated balances (principal, SMS, AI credit). When you top up, we credit the exact amount you pay, in the currency of your payment. No conversion is applied on the way in. Conversion happens only at consumption: a service's cost is converted into the currency of the debited balance, at the prevailing rate, plus a safety margin meant to cover volatility and currency-exchange costs. A balance held in a currency that floats against the CFA franc follows that currency's market value, so its equivalent value may vary. Prices shown in another currency are indicative.
5. Prepaid wallet and balances
Billing mainly works on a prepaid model. Your organization has a wallet organised into dedicated balances (principal, SMS and AI credit), which you fund through top-ups. Services you consume are settled in real time by debiting the relevant balance. If the balance is insufficient, the operation (for example a send) is blocked beforehand and you are invited to top up: no partial debit is made. You may choose whether SMS and AI usage may, once its dedicated balance is exhausted, be charged to the principal balance. The wallet works strictly on a prepaid basis (no overdraft). Alerts notify you when your balance runs low. Credit already consumed is non-refundable, subject to the "Refunds and adjustments" section.
6. Payment methods and top-ups
Payments (subscriptions, top-ups, add-ons) are made on the platform 24/7 and are due at order. Depending on your country, payment may be made by card, PayPal (international) or mobile money (for example PawaPay, in African markets), among the available methods. When you top up your wallet, we credit the exact amount you pay, in your payment currency, with no conversion on the way in. A payment is only treated as confirmed after verification with the payment provider. TextDigo may change its prices at any time; the rates applied are those in force on the day of confirmation.
7. Pay-as-you-go message billing
Beyond the quotas included in your plan, certain sends are billed per use and settled by debiting the wallet at send time. SMS are billed per message, based on the number of segments (a long message or one with special characters counts as several segments), at the rate for the destination country and operator and the message category (transactional or marketing); a verification or one-time-passcode (OTP) SMS is treated as transactional. If no rate is configured for a destination, the SMS cannot be sent. WhatsApp messages, emails, live chat, Messenger and Instagram are not billed per message: WhatsApp Business messages are included at no extra cost. Email sending is not debited from the wallet but remains subject to a monthly volume quota (with the option of pre-purchased sending add-ons); beyond the quota, sending is blocked. Charging occurs after the message is accepted for delivery; this acceptance does not guarantee actual receipt by the recipient.
8. Free allowances and test SMS
Some uses are free. Each plan may grant a test-SMS allowance, set once at your first subscription, which lets you try SMS sending to verified test numbers at no cost until the allowance is used up (beyond that, standard SMS billing applies). Verifying a test number (via a one-time passcode) is free, within anti-abuse limits (a delay between sends and a daily cap). In addition, a sender name must be approved (or match the default sender) before it can be used; test sends use a dedicated test sender, only toward verified test numbers.
9. Melia AI credits and billing
Melia AI is the artificial-intelligence assistant built into your live-chat flows. It answers visitors from the knowledge base you build (document upload, URL, site crawl, sitemap or manual entry) and can classify and route messages; it is powered by a large language model through our AI service. Melia AI usage is metered against a monetary AI credit. Each plan includes a monthly AI credit that resets every period (use-it-or-lose-it); AI credit purchased on top is multi-currency and rolls over from month to month. Document indexing (embedding), answer generation and classification are billed in proportion to the tokens processed and the model used. Billing cascades: first the included monthly credit, then your purchased AI credit; when both are exhausted, if you have allowed it, the overflow is charged to your principal balance. Otherwise Melia AI is suspended until you top up or upgrade. You are notified when your remaining runway gets low. Provider costs are computed in US dollars (price plus our margin) and then converted into the currency of the debited balance at consumption time.
10. Renewal, expiry and suspension
Paid subscriptions may renew automatically at term if you have enabled automatic renewal. For card or PayPal payment, renewal is charged via the stored payment mandate. For mobile money, as there is no off-session mandate, automatic renewal is charged from your wallet when you have enabled it and the balance is sufficient; otherwise you receive a reminder to pay manually. Reminders are sent before the due date. If a renewal payment fails, a grace period of three (3) days lets you regularise before the subscription is suspended. Failing renewal or payment, the subscription expires and your organization moves to the free plan, preserving access to basic features. You can turn off automatic renewal at any time; access then continues until the end of the period already paid for.
11. Promo codes, referral and affiliation
TextDigo may offer promotional codes (a percentage or fixed discount at checkout, wallet credit, or free months), subject to their own conditions (validity period, usage caps, reserved for a first purchase, etc.). Referral: by sharing your link, you and a referred organization may each receive wallet credit when the referred organization makes its first real qualifying payment (excluding renewals and internal settlements); these rewards are capped and may be reversed (clawback) if the payment that triggered the reward is refunded within a defined window. Affiliation: approved affiliates may earn a commission on payments generated by their code, paid under the agreed terms. These benefits are personal, non-transferable, have no cash value beyond their wallet-credit form, and may be changed or withdrawn.
12. Refunds and adjustments
Services and credit already consumed are, in principle, non-refundable. Subscriptions are billed in advance and are not refunded pro-rata on cancellation; access continues until the end of the paid period. In the event of a billing error or duplicate charge, contact our support so the situation can be corrected. Where a payment is refunded, the benefits tied to it (for example a referral reward) may be reversed. Nothing in these Terms limits the rights granted to you by mandatory law.
13. Support
Support is available by email at support@textdigo.com, through the contact form or the live chat on www.textdigo.com.
14. Liability
TextDigo cannot be held liable for any failure or improper performance of the service caused by the Customer, a third party or an event of force majeure. The service is provided "as is"; TextDigo strives to keep it available but cannot guarantee uninterrupted operation.
15. Intellectual property
All elements of the site and the platform (logos, text, graphics, video, code) belong to TextDigo or to third parties who have authorised their use. Any representation, reproduction or adaptation, in whole or in part, without authorisation, is prohibited, amounts to infringement and may be prosecuted.
16. Data protection
The data controller is the company AZIELEH SARL (publisher of TextDigo). We collect the data needed to manage your account: your name (identification and order management), your email address (account-related notifications) and your phone number (contact and alerts). Data is transmitted securely over HTTPS. You access your account with an email and an encrypted password, and may at any time view, edit, export or delete your information. For any request regarding your data, email info@azieleh.com.
17. Account deletion
You may request deletion of your account at any time from your settings or by contacting support. Deletion erases your personal data, subject to any legal retention obligations.