Terms & Conditions
Last updated: June 4, 2026
This document is a template provided for transparency and must be reviewed by qualified legal counsel before you rely on it.
These Terms & Conditions (the "Terms") govern your access to and use of the TextDigo platform. By creating an account, placing an order or using the service, you acknowledge that you have read them and accept them in full and without reservation.
1. Introduction and definitions
TextDigo is a multichannel communication platform (SMS, email, WhatsApp, live chat, messaging) published and operated by the company AZIELEH SARL, available at www.textdigo.com. TextDigo is a product of AZIELEH SARL, which is also the billing entity and the data controller. "Visitor" means anyone browsing the site; "Customer" means anyone holding an account; "Plan" (or package) means a set of features and services subscribed to by a Customer; "Order" means an intent to purchase a plan, a service or credits.
2. Acceptance
Subscribing to a plan or purchasing any service constitutes full and unreserved acceptance of the Terms in force on the day of subscription. TextDigo may update these Terms; any material change is communicated in advance.
3. Orders, subscriptions and payment
Orders and payments are made through the platform 24/7. The price of each subscription is the one in force on the day of subscription, as shown on the site, and payment is due when ordering each plan, service or top-up. Depending on your country, payment may be made by card, PayPal or mobile money, among the available methods. TextDigo may change its prices at any time; the rates applied are those in force on the day the subscription is confirmed.
4. Currency and conversion
The platform's reference currency is the euro (EUR). To make your experience easier, we convert prices into your local currency using the prevailing exchange rates. The amounts actually charged at payment time may differ slightly from the displayed amounts, because exchange rates change continuously.
5. Support
Support is available by email at support@textdigo.com, through the contact form or the live chat on www.textdigo.com.
6. Liability
TextDigo cannot be held liable for any failure or improper performance of the service caused by the Customer, a third party or an event of force majeure. The service is provided "as is"; TextDigo strives to keep it available but cannot guarantee uninterrupted operation.
7. Intellectual property
All elements of the site and the platform (logos, text, graphics, video, code) belong to TextDigo or to third parties who have authorised their use. Any representation, reproduction or adaptation, in whole or in part, without authorisation, is prohibited, amounts to infringement and may be prosecuted.
8. The Melia AI module — how it works and how it is billed
Melia AI is the artificial-intelligence assistant built into your live-chat flows. It answers visitors from the knowledge base you build (document upload, URL, site crawl, sitemap or manual entry) and can classify and route messages; it is powered by a large language model through our AI service. Melia AI usage is metered against a monetary AI credit, expressed in your currency. Each plan includes a monthly AI credit that resets every period (use-it-or-lose-it); AI credit purchased on top rolls over from month to month. Document indexing (embedding), answer generation and classification are billed in proportion to the tokens processed and the model used. When the included monthly credit is exhausted, the overflow is charged to your purchased AI credit; when all credit is exhausted, Melia AI is suspended until you top up or upgrade. You are notified at 50%, 80%, 95% and 100% of your quota. Costs are computed in US dollars (provider price plus our margin) and then converted into your currency.
9. Data protection
The data controller is the company AZIELEH SARL (publisher of TextDigo). We collect the data needed to manage your account: your name (identification and order management), your email address (account-related notifications) and your phone number (contact and alerts). Data is transmitted securely over HTTPS. You access your account with an email and an encrypted password, and may at any time view, edit, export or delete your information. For any request regarding your data, email info@azieleh.com.
10. Account deletion
You may request deletion of your account at any time from your settings or by contacting support. Deletion erases your personal data, subject to any legal retention obligations.