TextDigo
Melia AIMelia AI

Your customer support, automated.

Melia is your AI agent. She answers your customers in seconds — grounded in your own data — 24/7 across every channel, and hands off to a human for the hard cases.

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How Melia works

01

Train her on your data

Feed Melia your documents, web pages and FAQs. She indexes them so every answer is grounded in your own content.

02

She answers, 24/7

Melia replies in seconds on SMS, Email, WhatsApp, Live Chat and Messenger — in your brand's tone, around the clock.

03

Escalates to humans

When a question needs a person, Melia hands the conversation to your team with full context — nothing is lost.

Ready-made for your industry

Pick your business profile and Melia starts with 25–30 tailored Q&A — a knowledge base built in minutes, across 40+ industries.

Commerce & retail

  • E-commerce
  • Fashion & tailoring
  • Beauty & cosmetics
  • Electronics & phones
  • Hardware & building materials
  • Bakery & pastry
  • Multiservice & cybercafé

Food & hospitality

  • Restaurant & delivery
  • Hotels & lodging
  • Events & catering
  • Bars & leisure

Health

  • Clinics & medical practices
  • Pharmacy
  • Optics
  • Veterinary

Education

  • Schools & training
  • Driving school
  • Daycare & nursery

Finance & insurance

  • Microfinance
  • Insurance

Real estate & energy

  • Real estate
  • Solar energy
  • Fuel distribution

Mobility & transport

  • Automobile
  • Transport & logistics
  • Intercity transport

Professional services

  • Professional services
  • Legal & accounting
  • Comms & marketing agency
  • Printing & signage
  • Photo & video
  • Security & guarding
  • Cleaning
  • Funeral services

Communities & NGOs

  • Religious community
  • NGO & association

Specialized activities

  • Agriculture & livestock
  • Gym & fitness
  • Laundry & dry cleaning
  • Travel agency
  • Sports betting

Don't see your business?

Melia adapts to any business. Start from a blank knowledge base or describe your activity — she builds the Q&A with you.

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Answers you can trust

  • Grounded in your data — no made-up answers.
  • Seamless human handoff for complex cases.
  • Speaks in your brand's tone and languages.

Melia — frequently asked

Melia is TextDigo's AI agent. Trained on your knowledge bases, she resolves common customer questions automatically across all your channels.

Meet Melia today

Train your AI agent in minutes. Free to start on the Starter plan.

Start free