Meet Melia, your AI agent
Train Melia on your knowledge base to auto-resolve common questions 24/7 and escalate only the hard ones.
Features
One platform for every customer conversation
From the first hello to the hardest escalation — TextDigo gives your team one place to do it all.
One inbox, every channel
Every customer conversation in one place, regardless of where it started — no more switching between WhatsApp Web, Gmail and your SMS gateway.
- SMS, Email, WhatsApp, Messenger & Live Chat unified
- Full conversation history, whatever the channel
- Assign, tag and collaborate as a team
Automate the repetitive, instantly
Build automated conversations with a drag-and-drop editor — triggers, conditions, integrations — and answer customers 24/7 without growing your headcount.
- Visual flow builder, no code required
- Trigger on keywords, schedules or events
- Hand off to a human at any step
Decide with clear reports
Per-channel volume, response time, SLA compliance and agent performance — ready-to-use dashboards, exportable to CSV in one click.
- Per-channel and per-agent breakdowns
- Response time & SLA compliance
- One-click CSV export
Built in, not bolted on
A workspace agents love
One screen to collaborate, respond and track every request — with the context your team needs to move fast.
API & integrations
Plug TextDigo into your existing tools with an open, scalable API and keep full control of your communications.
Outbound campaigns
Send targeted SMS, Email and WhatsApp campaigns to segmented contact lists — with delivery reports.
SLA tracking
Define per-tier service levels, get alerted when an SLA is at risk, and report compliance to your clients.
01 — 03How it works
Live in three steps
01
Connect a channel
Add SMS, Email, WhatsApp, Messenger or a Live Chat widget in a few clicks.
02
Bring your team & AI
Invite agents, set roles, and train Melia on your knowledge base.
03
Reply from one inbox
Handle every conversation from a single screen, with analytics from day one.