Unified inbox
Every conversation — SMS, Email, WhatsApp, Messenger, Live Chat — in one thread per customer.
Channels
One tool for every conversation channel
SMS, Email, WhatsApp Business, Facebook Messenger and Live Chat — connect each channel in minutes and handle every conversation in one place.
SMS
Reach customers where they actually read
SMS delivers near-98% open rates — perfect for alerts, OTP codes, confirmations and marketing follow-ups. Your messages get read within minutes, anywhere in the world.
- Worldwide coverage with transparent per-country pricing
- Two-way conversations: customers reply, you track it all in the same inbox
- Real-time delivery reports and automatic retry of failures
SMS
Global reach
Email
Email that lands — and converts
Send your transactional emails and marketing campaigns from reliable infrastructure, with a protected sender reputation and full tracking of every send.
- HTML email editor with reusable templates and managed layouts
- Sender and domain verification (SPF, DKIM, DMARC) for maximum deliverability
- Track opens, clicks and bounces — and receive replies straight into a ticket
Transactional & marketing
WhatsApp Business
Stellar support on WhatsApp
Chat with customers on the app they use every day, through the official WhatsApp Business API — with no risk of getting banned and the full power of automation.
- Meta-approved message templates and per-conversation pricing
- Multi-line numbers and rich media (images, documents, buttons)
- Automated replies from Melia AI with handover to a human agent
WhatsApp Business
Official API
Facebook Messenger
All your Facebook Pages, one inbox
Bring Messenger conversations from all your Facebook Pages alongside your other channels — no more juggling tabs.
- Connect multiple Pages in a few clicks
- Unified customer history, whatever the original channel
- Automated replies and lead qualification
Facebook Messenger
Facebook Pages
Live Chat
Turn visitors into customers
A customisable, lightweight, isolated chat widget that brings conversations straight into your agents' inbox — and captures your visitors at the right moment.
- Fully branded to match your site's colours
- One-line install, isolated from your site's CSS
- Pre-chat survey, visitor presence and 24/7 Melia AI replies
Live Chat
Widget on your site
One platform
Every channel, one inbox
However your customers reach you, your agents reply from a single workspace — with shared history, routing and AI.
Melia AI everywhere
Your AI agent answers on every channel from your knowledge base, and hands off to a human when needed.
Routing & SLA
Automatic assignment to the right agents, response-time tracking and service-level compliance.
Ready to bring all your channels together?
Create your free account and connect your first channel in minutes.