Melia AI answers your customers, even when you can't be reached
It qualifies your leads, takes your orders and handles your customer support 24/7, whether you're out of network or on holiday. And when a human is needed, it hands over to you.
Live in a few minutes
No developer, no training. Three steps, and Melia AI works for you.
Teach it your business
Send your catalogue, your website address or the questions your customers ask you most. Melia AI remembers your products, your prices and the way you answer.
Learning
Connect your channels
WhatsApp, Messenger, Instagram or the chat bubble of your website: connect the ones where your customers already write to you. You keep your accounts.
Melia AI answers, you stay in charge
It answers at any hour. An order or a tricky question? You are notified on your phone.
Every step filmed one by one, to get there faster.
Convert more, automate everything,
across all channels
TextDigo is the African multichannel customer-engagement platform. Live Chat, WhatsApp Business, Messenger, Instagram, SMS, Email and Melia AI, in one tool built for African e-commerce.
Accurate answers, with your information
Melia AI learns from your documents, your FAQ or your website if you have one. It sticks to what you taught it and knows when to stop.
- One Melia AI for all your channels, the same tone everywhere
- Your fixed answers for sensitive questions, word for word
- Handover to a human as soon as the customer asks
What Melia AI has learned
The whole team, every channel, one screen
No more juggling three phones and WhatsApp Web. Every conversation lands in one place, with its history, whether Melia AI or a salesperson answers.
- Assign a conversation to a salesperson in one click
- The customer's full history, whatever the channel
- SMS and Email in the same inbox
Bring back the customers who already bought
Tell your customers about new stock or a promotion by SMS, WhatsApp or Email, and schedule your follow-ups once and for all.
- Reusable contact lists and groups
- Automated scenarios, no code
- Sends and replies tracked
Hello Aïcha 👋 The new back-to-school fabrics have arrived at Mode Akwa. Reply YES to see the selection.
Follow everything, even away from the shop
Conversations, campaigns and Melia AI answers in real time, on your computer and on the mobile app. You know what happened while you were away.
- Conversation and campaign statistics
- What Melia AI handled, what is waiting for your team
- Android app with notifications, iOS coming soon
No international bank card needed
The big support tools are paid in dollars, by card. TextDigo is paid in FCFA, from your phone.
Mobile Money
Subscription and top-ups paid from your mobile account, in 20 countries.
Prices in FCFA
Plans built for a shop's budget, not converted dollars.
French and English
The app, the dashboard and the help centre exist in both languages.
A team you can reach
A question? Write to us on WhatsApp, the way your customers write to you.
Start for free, pay as you grow
No commitment. Change plan whenever you want.
Free
Free forever. Try every channel and a taste of Melia AI.
$0forever
- 50 conversations a month
- ≈ 120 Melia AI answers a month
- 500 contacts
- 1 agent included
- 2 channels connected at a time
Pro
Everything you need to handle every customer conversation on your own.
$16.3per month
- Unlimited conversations
- ≈ 1,000 Melia AI answers a month
- 5,000 contacts
- 2 agents included
- All your channels connected
Growth
For the business that builds a team.
$41per month
- Unlimited conversations
- ≈ 2,400 Melia AI answers a month
- 25,000 contacts
- 5 agents included
- All your channels connected
Business, Enterprise and every plan in detail: compare plans
Try Melia AI now
Try it where your customers write to you
Our WhatsApp, Messenger and Instagram accounts are run by Melia AI. It's exactly what your customers will experience.
Or ask it your question here
Here, Melia AI has learned the TextDigo website. On your account, it learns your website, your PDF catalogue or your questions and answers.
- It answers with your information, not with made-up facts
- When it doesn't know, it says so and calls your team
- You correct its answers whenever you want
And on your own data?
Melia AI learns your website, your PDF, Word or CSV files and your questions and answers. With your website, get a link by email to try it.
Merchants who no longer miss a sale
“My customers mostly write in the evening, after work. I used to answer the next day and many had already bought elsewhere. Now Melia AI answers them, and I find the orders when I wake up.”
“Ten times a day people ask whether we make birthday cakes and how much they cost. Melia AI answers while my hands are in the flour.”
“I had WhatsApp on one phone, Instagram on the other and emails on the computer. Everything lands in one place now, and my two sales assistants know who is looking after which customer.”
What people ask us before they start
Your customers get their answer, even when you can't be reached
Create your free account, give Melia AI your website, your files or your questions and answers, and it answers for you from today.
Reply from your phone too, with the TextDigo app.Available on Android