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Powered by Melia AI · Built for Africa
Convert more, automate everything, on every channel
TextDigo is the African multichannel customer engagement platform. Live Chat, WhatsApp Business, Email and Melia AI — in one tool built for African e-merchants.
No credit card required · 100 free conversations / month · Cancel anytime
Loved by support teams
SMS
Email
WhatsApp Business
Facebook Messenger
Live Chat
Trusted by teams who talk to their customers every day
The problem
Your customers are waiting. You're asleep.
Every message left without a quick reply is a sale walking to a competitor. On WhatsApp and on your website, response speed decides the sale.
78%
of African e-merchants lose sales at night for lack of a timely reply.
45%
of prospects never come back after a message left unanswered.
24/7
your international competitors already automate everything. You don't — yet.
Platform
Everything your support team needs
Built for businesses that talk to customers across more than one channel.
Channels
One inbox, every channel
Every customer conversation in one place, regardless of where it started — no more switching between WhatsApp Web, Gmail and your SMS gateway.
- SMS, Email, WhatsApp, Messenger & Live Chat unified
- Full conversation history, whatever the channel
- Assign, tag and collaborate as a team
How it works
Automate the repetitive, instantly
Build automated conversations with a drag-and-drop editor — triggers, conditions, integrations — and answer customers 24/7 without growing your headcount.
- Visual flow builder, no code required
- Trigger on keywords, schedules or events
- Hand off to a human at any step
Why TextDigo
Decide with clear reports
Per-channel volume, response time, SLA compliance and agent performance — ready-to-use dashboards, exportable to CSV in one click.
- Per-channel and per-agent breakdowns
- Response time & SLA compliance
- One-click CSV export
And more
Everything else, built in
A workspace agents love
One screen to collaborate, respond and track every request — with the context your team needs to move fast.
API & integrations
Plug TextDigo into your existing tools with an open, scalable API and keep full control of your communications.
Outbound campaigns
Send targeted SMS, Email and WhatsApp campaigns to segmented contact lists — with delivery reports.
SLA tracking
Define per-tier service levels, get alerted when an SLA is at risk, and report compliance to your clients.
01 — 03How it works
Live in three steps
Set up your first channel in minutes — no migration project required.
01
Connect a channel
Add SMS, Email, WhatsApp, Messenger or a Live Chat widget in a few clicks.
02
Bring your team & AI
Invite agents, set roles, and train Melia on your knowledge base.
03
Reply from one inbox
Handle every conversation from a single screen, with analytics from day one.
Channels
Every channel your customers actually use
No more 'we don't support that' apologies. Plug in every channel your customers reach you on, and reply from one screen.
SMS
Reach customers worldwide with rich SMS — delivery reports, two-way conversations, country-aware pricing.
Email
Transactional and marketing email with HTML templates, sender verification and bounce tracking.
WhatsApp Business
Approved templates, conversation pricing, multi-line numbers — full WhatsApp Business API.
Facebook Messenger
Connect your Facebook pages and handle Messenger conversations alongside every other channel.
Live Chat
Drop a customisable chat widget on your website — visitors land directly in your agents' inbox.
Built for Africa
The platform built for African e-merchants
International tools are built elsewhere, in English, and can't collect Mobile Money from your customers. TextDigo can.
Mobile Money payments
Your customers pay with MTN MoMo, Orange Money, Wave and more — via PawaPay. An edge no international tool can match.
Local-currency pricing
Affordable prices in local currency — not converted dollars that blow up your budget.
WhatsApp Business included
The official WhatsApp API is native, not a paid add-on. Right where your customers already are, every day.
French and English support
A team and documentation built for African SMBs — reachable even over WhatsApp.
| Criterion | International tools | TextDigo |
|---|---|---|
| Built for the African market | ||
| Local Mobile Money payments | ||
| Affordable local-currency pricing | ||
| French and English support | ||
| WhatsApp Business included | ||
| Documentation for African SMBs |
Integrations
Connects with your stack
Sync contacts, trigger flows and keep data flowing across the tools you already use.
WhatsApp Business API
Facebook Messenger
Email / SMTP
SMS gateways
Webhooks
REST API
Why TextDigo
One platform, every conversation
5
Channels in a single inbox
< 5 min
To connect your first channel
100
Free conversations every month
Testimonials
What teams say
African SMBs selling and retaining with TextDigo, across every channel.
FAQ
Frequently asked questions
SMS, Email, WhatsApp Business, Facebook Messenger and a website Live Chat widget — all from one inbox, with more on the way.
Most teams connect their first channel in under five minutes. No migration project, no developer required to get started.
You train Melia on your own knowledge base. She answers common questions 24/7 and hands off to a human whenever needed.
Yes — the Free plan is free forever: all channels and 100 conversations per month. Upgrade only when you grow.
WordPress / WooCommerce
Install the WordPress pluginInstall Live Chat on WordPress in 1 click
Our official plugin adds Live Chat, WhatsApp and Melia AI to your store in five minutes. No credit card, no developer.
Ready to consolidate your conversations?
Set up your first channel in under 5 minutes. Free forever on the Free plan.