Do you sell online on WordPress or WooCommerce, and lose sales because you don't reply to your prospects fast enough? You're not alone. Most African online sellers still run their customer service from a personal WhatsApp account — no history, no team, no automation. The result: messages left unanswered overnight, and customers who slip away to a competitor.
The live chat is the simplest answer to this problem. Here's how to install one on your WordPress store in 2026, and how to turn it into a real conversion machine.
Why a live chat changes everything for a store
A visitor who asks a question is a visitor ready to buy. If they get an answer in a few seconds, they order. If they wait, they leave.
- You answer where the customer already is. On your site, at the exact moment they hesitate.
- You capture night-time prospects. With AI, your customers get an answer even while you sleep.
- You structure your support. No more single phone: several agents, a shared history, conversations that no longer get lost.
Live chat alone isn't enough anymore: think multichannel
In 2026, your customers don't only write to you on your site. They use WhatsApp, sometimes Facebook Messenger, and reply to your emails. The right tool brings all these channels together in a single inbox.
That's exactly what TextDigo does: Live Chat on your site, WhatsApp Business, Email and Messenger — in the same place, with the same customer history.
Adding AI: answering 24/7 without hiring
A modern live chat includes an AI agent trained on your products, your prices and your policies. At TextDigo, that agent is called Melia.
- You give it your information (catalog, FAQ, delivery terms).
- It automatically answers common questions, in plain English.
- When a request is complex, it hands off to a human — with all the context.
You no longer lose a sale because you were asleep.
How to install it on WordPress in 5 minutes
- Install the plugin from your WordPress dashboard (search for "TextDigo").
- Connect your free account to activate Live Chat, WhatsApp and Melia.
- Customize the widget to your brand colors and publish.
No line of code, no developer. The widget appears on your store, and your conversations land in a single inbox, on all your devices.
Built for Africa
Most live chat tools are built for Western markets: priced in dollars, and unable to charge your customers in local currency. TextDigo is designed for your reality:
- Mobile Money payments (MTN MoMo, Orange Money, Wave…).
- Affordable pricing in FCFA, not converted dollars.
- Support and docs that understand how you actually sell — cash on delivery, neighbourhood deliveries, WhatsApp-first.
Conclusion
Adding a live chat to your WordPress store is one of the most cost-effective levers for selling more online — especially paired with WhatsApp and an AI that answers at night. And it installs in five minutes.
Ready to try? Install TextDigo for free and connect your first channel today.