Unified inbox
Every conversation (SMS, Email, WhatsApp, Messenger, Instagram, Live Chat) in a single thread per contact.
Channels
One tool for every conversation channel
SMS, Email, WhatsApp Business, Facebook Messenger, Instagram and Live Chat: connect each channel in minutes and handle every conversation in one place.
WhatsApp Business
Stellar support on WhatsApp
Chat with contacts on the app they use every day, through the official WhatsApp Business API, with no risk of getting banned and the full power of automation.
- Meta-approved message templates and per-conversation pricing
- Multi-line numbers and rich media (images, documents, buttons)
- Automated replies from Melia AI with handover to a human agent
WhatsApp Business
Official API
Facebook Messenger
All your Facebook Pages, one inbox
Bring Messenger conversations from all your Facebook Pages alongside your other channels. No more juggling tabs.
- Connect multiple Pages in a few clicks
- Unified contact history, whatever the original channel
- Automated replies and lead qualification
Facebook Messenger
Facebook Pages
Instagram
Answer your Instagram shop's direct messages
Your Instagram direct messages land in the same inbox as every other channel, tied to your brand's professional account and its linked Facebook Page. No more replying from your phone between two orders.
- Direct messages from your professional account, through Meta's official API
- Unified contact history: the same person, whether they write on Instagram, WhatsApp or your site
- Melia AI answers inside the 24-hour window and hands over to an agent
Direct messages
Live Chat
Turn visitors into contacts
A customisable, lightweight, isolated chat widget that brings conversations straight into your agents' inbox, and captures your visitors at the right moment.
- Fully branded to match your site's colours
- One-line install, isolated from your site's CSS
- Pre-chat survey, visitor presence and 24/7 Melia AI replies
Live Chat
Widget on your site
Email
Email that lands and converts
Send your transactional emails and marketing campaigns from reliable infrastructure, with a protected sender reputation and full tracking of every send.
- HTML email editor with reusable templates and managed layouts
- Sender and domain verification (SPF, DKIM, DMARC) for maximum deliverability
- Track opens, clicks and bounces. Receive replies straight into a ticket
Transactional & marketing
SMS
Reach contacts where they actually read
SMS delivers near-98% open rates. Perfect for alerts, OTP codes, confirmations and marketing follow-ups. Your messages get read within minutes, anywhere in the world.
- Worldwide coverage with transparent per-country pricing
- Two-way conversations: contacts reply, you track it all in the same inbox
- Real-time delivery reports and automatic retry of failures
SMS
Global reach
One platform
Every channel, one inbox
However your contacts reach you, your agents reply from a single workspace, with shared history, routing and AI.
Melia AI everywhere
Your AI agent answers on every channel from your knowledge base, and hands off to a human when needed.
Routing & SLA
Automatic assignment to the right agents, response-time tracking and service-level compliance.
Ready to bring all your channels together?
Create your free account and connect your first channel in minutes.