Meet Melia, your AI agent
Train Melia on your knowledge base to auto-resolve common questions 24/7 and escalate only the hard ones.
Features
One platform for every contact conversation
From the first hello to the hardest escalation, TextDigo gives your team one place to do it all.
One inbox, every channel
Every contact conversation in one place, regardless of where it started. No more switching between WhatsApp Web, Gmail and your SMS gateway.
- SMS, Email, WhatsApp, Messenger & Live Chat unified
- Full conversation history, whatever the channel
- Assign, tag and collaborate as a team
Automate the repetitive, instantly
Build automated conversations with a drag-and-drop editor (triggers, conditions, integrations) and answer contacts 24/7 without growing your headcount.
- Visual flow builder, no code required
- Trigger on keywords, schedules or events
- Hand off to a human at any step
Decide with clear reports
Per-channel volume, response time, SLA compliance and agent performance. Ready-to-use dashboards, exportable to CSV in one click.
- Per-channel and per-agent breakdowns
- Response time & SLA compliance
- One-click CSV export
Built in, not bolted on
A workspace agents love
One screen to collaborate, respond and track every request, with the context your team needs to move fast.
API & integrations
Plug TextDigo into your existing tools with an open, scalable API and keep full control of your communications.
Outbound campaigns
Send targeted SMS, Email and WhatsApp campaigns to segmented contact lists, with delivery reports.
SLA tracking
Define per-tier service levels, get alerted when an SLA is at risk, and report compliance to your clients.
01 — 03How it works
Live in three steps
01
Connect a channel
Add SMS, Email, WhatsApp, Messenger or a Live Chat widget in a few clicks.
02
Bring your team & AI
Invite agents, set roles, and train Melia on your knowledge base.
03
Reply from one inbox
Handle every conversation from a single screen, with analytics from day one.
FAQ
Everything our platform does
A conversation is one customer thread on any channel, within a 24-hour window. Replies inside that window are free — only opening a new 24h conversation counts toward your monthly quota.
Reach customers on any mobile with transactional and marketing SMS. Pricing is per message, per destination country and operator, billed from your wallet — top up à la carte by Mobile Money.
Send branded emails from your own verified domain, design them with the drag-and-drop editor, and track opens, clicks and bounces in real time. Buy extra email packs à la carte.
Yes — route a forwarding address or your own verified domain into TextDigo. Replies thread back onto the right ticket and can even trigger Melia AI.
Connect your OWN WhatsApp Business account — Meta bills you directly. Sync your approved templates and send rich messages with media, buttons and variables. Each plan includes a monthly marketing (and OTP) message allowance.
Embed a lightweight chat widget on your site, greet visitors, and let your agents reply in real time — with Melia AI automation when you are away.
Connect your Facebook page and manage Messenger conversations alongside your other channels in one unified inbox.
Melia answers customers in seconds from your knowledge bases, 24/7 across every channel, and hands off to a human for the hard cases. Choose your AI model (OpenAI, Anthropic…); the included monthly credit is debited at the model’s real cost, then top up à la carte.
Upload PDFs, docs and web pages; TextDigo indexes them so Melia answers precisely from your own content. A guided wizard builds your first knowledge base from your business profile.
Drag and drop triggers, messages, questions and conditions to build chatbots and automations — including a Melia AI router node for hybrid human/AI flows — with draft/publish versioning.
A gallery of proven automation templates plus behavioral triggers (page visited, time on site, returning visitor) so you launch chatbots in minutes.
Build an audience, compose your message, schedule the send and follow delivery — across SMS, email and WhatsApp. SMS is billed from your wallet and email from your quota/packs, so campaigns are available on every plan.
A managed gallery of starter layouts, an MJML editor, reusable templates, and detailed open/click analytics on every send.
Every conversation from SMS, email, WhatsApp, Live Chat and Messenger lands as a ticket your agents can assign, reply to and resolve together.
Group agents into departments and teams, then let TextDigo assign new conversations automatically — round-robin across online agents — so nothing waits unattended.
Set first-response and resolution time targets per ticket type, get alerted before breaches, and report on your team’s compliance.
Track volumes, response times, agent activity and email engagement across all channels, with date-range and per-account filters.
On Croissance and above, remove the "Powered by TextDigo" mention and rename/rebrand Melia with your own name and avatar across the live-chat widget.
Install the live-chat widget in one click with our WordPress plugin or Shopify app, or drop a single snippet on any site. Your dashboard is also embeddable.
Automate sending, sync contacts, send WhatsApp OTP, and receive delivery and inbound events through a documented REST API and configurable webhooks.
All plans include support; paid plans get priority response times, and Business gets a dedicated contact for onboarding and escalations.