Melia AIYour customer support, automated.
Melia is your AI agent. She answers your customers in seconds, grounded in your own data, 24/7 across every channel, and hands off to a human for the hard cases.
How Melia works
01
Train her on your data
Feed Melia your documents, web pages and FAQs. She indexes them so every answer is grounded in your own content.
02
She answers, 24/7
Melia replies in seconds on SMS, Email, WhatsApp, Live Chat and Messenger, in your brand's tone, around the clock.
03
Escalates to humans
When a question needs a person, Melia hands the conversation to your team with full context. Nothing is lost.
Ready-made for your industry
Pick your business profile and Melia starts with 25-30 custom Q&A: a knowledge base built in minutes, across 40+ industries.
Food & hospitality
Finance & insurance
Real estate & energy
Mobility & transport
Communities & NGOs
Specialized activities
Don't see your business?
Melia adapts to any business. Start from a blank knowledge base or describe your activity. She builds the Q&A with you.
Answers you can trust
- Grounded in your data. No made-up answers.
- Smooth human handoff for complex cases.
- Speaks in your brand's tone and languages.
Melia: frequently asked
Melia is TextDigo's AI agent. Trained on your knowledge bases, she resolves common customer questions automatically across all your channels.
Melia answers only from the content you give her (retrieval-augmented generation). When she isn't confident, she hands off to a human.
Yes. On the Pro and Business plans you can give your AI agent your own name and avatar.