The Melia AI credit is an included monthly budget. The number of AI replies is estimated on the default model and a base's default settings, and varies with the model and each base's settings. Saved answers are free and unlimited.
Compare
Compare plans
Feature
Free
Pro
GrowthMost popular
Business
Usage & limits
Conversations / month
50
Unlimited
Unlimited
Unlimited
Agents
1
2
5
10
Melia AI responses / month
120
1,039
2,399
5,997
Emails / month
100
2,000
15,000
100,000
Contacts
500
5,000
25,000
Unlimited
Knowledge bases
1
2
5
20
Sources per base
20
100
1,000
10,000
Pages per website
50
150
500
2,000
Exploration depth
2
3
4
5
Messaging
SMS
Email
Inbound Email
WhatsApp Business
Live Chat
Facebook Messenger
Instagram
AI: Melia
Melia AI
Knowledge Base
1
2
5
20
Automation
Flow Builder
Flow Templates & Triggers
Marketing
Campaigns
Email Marketing
Productivity
Shared Inbox & Tickets
Live visitors
Web Forms
1
Departments & Teams
SLA Management
White-label branding
Priority Support
Analytics
Analytics & Dashboards
Developer
Integrations
API & Webhooks
Message bundles
Need more emails?
Buy extra email bundles on top of your plan.
1,000emails$4.94No expiry
5,000emails$19.76No expiry
20,000emails$65.86No expiry
50,000emails$148.18No expiry
Melia AI top-ups
Need more Melia AI responses?
Your plan includes a monthly Melia AI budget. Once it runs out, top up any amount, any time, from your dashboard.
≈1,999AI replies$8.23No expiry
≈3,998AI replies$16.46No expiry
≈9,994AI replies$41.16No expiry
≈19,989AI replies$82.32No expiry
You are never blockedWhen the included budget runs out, one top-up is enough for Melia to keep answering.
Any amount you wantThese amounts are shortcuts: at checkout you enter the amount of your choice.
Purchased credit never expiresIt stays available next month, on top of the renewed included budget.
Estimated on DeepSeek V4 Pro 0813, the default chat model. The real number depends on the model you choose and how long each exchange is: a premium model uses the credit faster, an economical one slower. You track your usage in real time from your dashboard.
Better. The Free plan is free forever (every channel, 2 connected at a time, 50 conversations a month). And paid plans include a 7-day free trial, so you only upgrade once you outgrow Free.
Each plan includes a monthly Melia AI budget. The figures shown (e.g. ≈ 400 AI replies) are estimated on the standard model (e.g. DeepSeek V4 Pro) and a base's default settings. The real number depends on the model you choose (a premium model uses the budget faster, an economical one slower), on your base's settings and on how long each exchange is. Saved answers (questions and answers) are free and unlimited. You track your real usage in real time and can top up anytime from your dashboard.
Yes. Cancel from your dashboard at any time.
Yes. Add any of the 6 channels at any time from your dashboard's Channels section.
Free & Starter: community forum. Pro: email support during business hours (8x5). Business: 24/7 priority + dedicated success manager.
A conversation is one customer thread on any channel, within a 24-hour window. Replies inside that window are free — only opening a new 24h conversation counts toward your monthly quota.
Reach customers on any mobile with transactional and marketing SMS. Pricing is per message, per destination country and operator, billed from your wallet — top up à la carte by Mobile Money.
Send branded emails from your own verified domain, design them with the drag-and-drop editor, and track opens, clicks and bounces in real time. Buy extra email packs à la carte.
Yes — route a forwarding address or your own verified domain into TextDigo. Replies thread back onto the right ticket and can even trigger Melia AI.
Connect your OWN WhatsApp Business account — Meta bills you directly. Sync your approved templates and send rich messages with media, buttons and variables. Each plan includes a monthly marketing (and OTP) message allowance.
Embed a lightweight chat widget on your site, greet visitors, and let your agents reply in real time — with Melia AI automation when you are away.
Connect your Facebook page and manage Messenger conversations alongside your other channels in one unified inbox.
Connect your Instagram professional account through its Facebook page and handle direct messages alongside your other channels. Melia AI can reply inside the 24-hour window the contact opened.
Melia answers customers in seconds from your knowledge bases, 24/7 across every channel, and hands off to a human for the hard cases. Choose your AI model (OpenAI, Anthropic…); the included monthly credit is debited at the model’s real cost, then top up à la carte.
Upload PDFs, docs and web pages; TextDigo indexes them so Melia answers precisely from your own content. A guided wizard builds your first knowledge base from your business profile.
Drag and drop triggers, messages, questions and conditions to build chatbots and automations — including a Melia AI router node for hybrid human/AI flows — with draft/publish versioning.
A gallery of proven automation templates plus behavioral triggers (page visited, time on site, returning visitor) so you launch chatbots in minutes.
Build an audience, compose your message, schedule the send and follow delivery — across SMS, email and WhatsApp. SMS is billed from your wallet and email from your quota/packs, so campaigns are available on every plan.
A managed gallery of starter layouts, an MJML editor, reusable templates, and detailed open/click analytics on every send.
Every conversation from SMS, email, WhatsApp, Live Chat, Messenger and Instagram lands as a ticket your agents can assign, reply to and resolve together.
With a paid plan, the live-chat inbox lists the people browsing your site in real time: the page they are on, the pages they saw, their country. One click opens the conversation, they see your message in the widget straight away.
Build a form with the fields you need, then paste one line of code on your site, share its link, or turn it on inside the live-chat widget. Each submission opens a ticket with its SLA, its routing and its statistics, exactly like any other channel.
Group agents into departments and teams, then let TextDigo assign new conversations automatically — round-robin across online agents — so nothing waits unattended.
Set first-response and resolution time targets per ticket type, get alerted before breaches, and report on your team’s compliance.
Track volumes, response times, agent activity and email engagement across all channels, with date-range and per-account filters.
On Croissance and above, remove the "Powered by TextDigo" mention and rename/rebrand Melia with your own name and avatar across the live-chat widget.
Install the live-chat widget in one click with our WordPress plugin or Shopify app, or drop a single snippet on any site. Your dashboard is also embeddable.
Automate sending, sync contacts, send WhatsApp OTP, and receive delivery and inbound events through a documented REST API and configurable webhooks.
All plans include support; paid plans get priority response times, and Business gets a dedicated contact for onboarding and escalations.