Better. The Free plan is free forever (all channels, 100 conversations a month). And paid plans include a 14-day free trial, so you only upgrade once you outgrow Free.
Each plan includes a monthly Melia AI budget. The figures shown (e.g. ≈ 400 responses) are estimated on the standard model (GPT-4.1). The real number depends on the model you choose — a premium model uses the budget faster, an economical one slower — and on how long each exchange is. You track your usage in real time and can top up anytime from your dashboard.
Yes. Cancel from your dashboard at any time. You keep access until the end of the billing period.
Yes. Add any of the 6 channels at any time from your dashboard's Channels section.
Free & Starter: community forum. Pro: email support during business hours (8x5). Business: 24/7 priority + dedicated success manager.
A conversation is one customer thread on any channel, within a 24-hour window. Replies inside that window are free — only opening a new 24h conversation counts toward your monthly quota.
Reach customers on any mobile with transactional and marketing SMS. Pricing is per message, per destination country and operator, billed from your wallet — top up à la carte by Mobile Money.
Send branded emails from your own verified domain, design them with the drag-and-drop editor, and track opens, clicks and bounces in real time. Buy extra email packs à la carte.
Yes — route a forwarding address or your own verified domain into TextDigo. Replies thread back onto the right ticket and can even trigger Melia AI.
Connect your OWN WhatsApp Business account — Meta bills you directly. Sync your approved templates and send rich messages with media, buttons and variables. Each plan includes a monthly marketing (and OTP) message allowance.
Embed a lightweight chat widget on your site, greet visitors, and let your agents reply in real time — with Melia AI automation when you are away.
Connect your Facebook page and manage Messenger conversations alongside your other channels in one unified inbox.
Melia answers customers in seconds from your knowledge bases, 24/7 across every channel, and hands off to a human for the hard cases. Choose your AI model (OpenAI, Anthropic…); the included monthly credit is debited at the model’s real cost, then top up à la carte.
Upload PDFs, docs and web pages; TextDigo indexes them so Melia answers precisely from your own content. A guided wizard builds your first knowledge base from your business profile.
Drag and drop triggers, messages, questions and conditions to build chatbots and automations — including a Melia AI router node for hybrid human/AI flows — with draft/publish versioning.
A gallery of proven automation templates plus behavioral triggers (page visited, time on site, returning visitor) so you launch chatbots in minutes.
Build an audience, compose your message, schedule the send and follow delivery — across SMS, email and WhatsApp. SMS is billed from your wallet and email from your quota/packs, so campaigns are available on every plan.
A managed gallery of starter layouts, an MJML editor, reusable templates, and detailed open/click analytics on every send.
Every conversation from SMS, email, WhatsApp, Live Chat and Messenger lands as a ticket your agents can assign, reply to and resolve together.
Group agents into departments and teams, then let TextDigo assign new conversations automatically — round-robin across online agents — so nothing waits unattended.
Set first-response and resolution time targets per ticket type, get alerted before breaches, and report on your team’s compliance.
Track volumes, response times, agent activity and email engagement across all channels, with date-range and per-account filters.
On Croissance and above, remove the "Powered by TextDigo" mention and rename/rebrand Melia with your own name and avatar across the live-chat widget.
Install the live-chat widget in one click with our WordPress plugin or Shopify app, or drop a single snippet on any site. Your dashboard is also embeddable.
Automate sending, sync contacts, send WhatsApp OTP, and receive delivery and inbound events through a documented REST API and configurable webhooks.
All plans include support; paid plans get priority response times, and Business gets a dedicated contact for onboarding and escalations.
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